AI-DRIVEN REVOLUTION IN AUTOMOTIVE INSURANCE CLAIMS PROCESSING

Abstract

The integration of artificial intelligence in automotive insurance claims processing represents a transformative evolution in the insurance industry, marking a significant shift from traditional manual processes to automated, intelligent systems. This comprehensive article explores the various technological components and methodologies that enable real-time, automated claims management while maintaining high accuracy and efficiency. It examines key technological pillars including real-time accident detection through advanced telematics and IoT systems, natural language processing for enhanced claims reporting, computer vision algorithms for damage assessment, sophisticated fraud detection mechanisms, and automated workflow management systems. The article highlights how these technologies work in concert to streamline operations, reduce processing times, enhance accuracy, and improve customer satisfaction. It also investigates the impact of these implementations on operational efficiency and customer experience while exploring future implications for the industry through emerging technologies and standardization efforts.