Phanidra Mangipudi. AI POWERED CHATBOTS VS HUMAN AGENTS, A COMPATIBLE STUDY ON CUSTOMER SATISFACTION. IJCET [Internet]. 2025 Mar. 8 [cited 2026 Feb. 4];16(2):11-36. Available from: https://ijcet.in/index.php/ijcet/article/view/IJCET_16_02_002