Karthi Gopalaswamy. “TRANSFORMING BUSINESS WITH SALESFORCE ARCHITECTURE AND AI: A ROADMAP TO INTELLIGENT CRM”. INTERNATIONAL JOURNAL OF COMPUTER ENGINEERING AND TECHNOLOGY 16, no. 2 (April 22, 2025): 317–326. Accessed February 4, 2026. https://ijcet.in/index.php/ijcet/article/view/IJCET_16_02_022.