Nishanth Vepachedu, “REVOLUTIONIZING CUSTOMER SERVICE: HOW ROBOTIC PROCESS AUTOMATION TRANSFORMS CALL CENTERS AND CX”, IJCET, vol. 16, no. 01, pp. 1620–1632, Jan. 2025, Accessed: Jun. 23, 2025. [Online]. Available: https://ijcet.in/index.php/ijcet/article/view/304