PHANIDRA MANGIPUDI. AI POWERED CHATBOTS VS HUMAN AGENTS, A COMPATIBLE STUDY ON CUSTOMER SATISFACTION. INTERNATIONAL JOURNAL OF COMPUTER ENGINEERING AND TECHNOLOGY, [S. l.], v. 16, n. 2, p. 11–36, 2025. DOI: 10.34218/IJCET_16_02_002. Disponível em: https://ijcet.in/index.php/ijcet/article/view/IJCET_16_02_002.. Acesso em: 4 feb. 2026.