GAURAV GUPTA. THE EVOLUTION OF MODERN CRM SYSTEMS: A TECHNICAL DEEP DIVE. INTERNATIONAL JOURNAL OF COMPUTER ENGINEERING AND TECHNOLOGY, [S. l.], v. 16, n. 01, p. 717–733, 2025. Disponível em: https://ijcet.in/index.php/ijcet/article/view/245.. Acesso em: 15 jul. 2025.