VIPIN KALRA. TRANSFORMING CUSTOMER EXPERIENCE: THE ROLE OF AI IN CCaaS. INTERNATIONAL JOURNAL OF COMPUTER ENGINEERING AND TECHNOLOGY, [S. l.], v. 15, n. 06, p. 211–225, 2024. Disponível em: https://ijcet.in/index.php/ijcet/article/view/70.. Acesso em: 23 jun. 2025.