SIVASATYANARAYANAREDDY MUNNANGI. IMPLEMENTING INTELLIGENT CUSTOMER SERVICE AUTOMATION WITH PEGA: A TECHNICAL DEEP DIVE. INTERNATIONAL JOURNAL OF COMPUTER ENGINEERING AND TECHNOLOGY, [S. l.], v. 15, n. 06, p. 89–105, 2024. Disponível em: https://ijcet.in/index.php/ijcet/article/view/61.. Acesso em: 4 feb. 2026.